Returns Policy

At General Engineering & Safety Supplies (GES), we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it.

Change of Mind Returns

For products purchased from GES, we may accept change-of-mind returns provided:

• The item is returned within 14 days of purchase.
• You have proof of purchase.
• The item is unused, in original condition and in its original packaging.
• The item is suitable for resale.

Change-of-mind returns are subject to our approval. We may offer an exchange, credit or refund.

We do not generally accept change-of-mind returns for:

• Special orders or products sourced specifically for a customer.
• Products that have been used, damaged, altered or assembled.
• Cut-to-length, customised or otherwise modified products.
• Products where the original packaging is damaged or missing to the extent that the item cannot reasonably be resold.

Sale or clearance items may be excluded from change-of-mind returns. Any such exclusion will be advised at the time of purchase.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged on arrival, or we have supplied the wrong product, please contact us as soon as possible.

We will assess the issue and provide an appropriate remedy in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand consumer laws.

Depending on the circumstances, this may include a repair, replacement or refund. Your rights under the Consumer Guarantees Act are not affected by this returns policy.

If an item has been damaged through misuse, incorrect installation, alteration or failure to follow the manufacturer's instructions, this may affect your rights to a remedy.

Online Purchases

For products purchased through our website, please contact us before sending an item back so we can advise you of the return process.

Where a return is accepted, you may return the product to either of our GES stores, or we can advise you where to send it.

For approved change-of-mind returns, return freight is the customer's responsibility. If the product is faulty, damaged or we have supplied the wrong item, we will discuss the appropriate return arrangements with you.

In-Store Purchases

Products purchased from either our Alexandra or Cromwell store can be returned to either GES store, subject to the conditions above.

Please bring your proof of purchase where possible.

Proof of Purchase

Proof of purchase may include a receipt, invoice, order confirmation or other evidence that the purchase was made from GES.

Contact Us

If you have any questions about a return, please contact us before sending the product back.